Content: Management Company Information

Contact Information

Street Address:  Open M-F from 9-5 and closed on major holidays. 

VIS Group, Inc.
8617 Martin Way East
Lacey, WA   98516

Customer Service  (800) 537-9619  (For an after hours emergency, choose option #7.)

Fax:  (253) 799-8899

Email:  info@vismanagement.com  Start subject line with HPL for faster processing.

Main Website:  www.vismanagement.com

Homeowner Portal Log-in: https://frontsteps.cloud/CaliberWeb2_VIS   If you need help setting up or signing in to, call Customer Service.  On this portal you can do the following. 

  • set up ACH or make other debit/credit payments
  • set up your email address and opt in for various notification types (multiple email addresses may be set up)
  • track your account balance
  • submit and track maintenance requests
  • track compliance violations
  • submit ACC applications
  • submit compliance violation waiver or extension requests
  • submit account adjustment requests
  • find the monthly Board meeting Zoom link (recurring meeting link)
  • view and download
    •  all governing documents
    • monthly Association financial reports, budgets, audit reports, reserve
    • studies, and other financial documents
    • monthly Board meeting minutes
    • property management and landscape contracts, insurance certificates

Document requests for sales should be made by signing into www.HomeWiseDocs.com

Payment Information

Assessments are due on the first of the month.  For more information, see Collection Policy. There is no option to pay over the phone and the office does not accept cash.

ACH Option (FREE!):  On your account portal link, click on the “Documents” tab on the top, then “Forms” on the left, and open the fillable ACH form from the menu on the right.  Fill it out and save the document to your computer.  Go back to the home page of the portal and choose the “ACH/EFT” tab on the top, then the “Set up new ACH plan” button on the left and follow the instructions from there.  This is the ONLY option that will automatically update if there is a change in assessments. 

To pay by direct debit or credit card:  On your account portal, choose the “Accounting” tab on the top, then the “Pay” button on the left.  Follow the options presented.  Using either of these options rather than the ACH option above will cost you an extra monthly fee charged by the third-party company that handles the transaction.  If you choose this option, you will need to change the amount withdrawn yourself if there is a change in assessments.

For payments by check:

Make checks payable to “Horizon Pointe Lacey HOA” and include your account number in the memo line.  Include your payment ticket if you have one.

Mail to:

Horizon Pointe Lacey Homeowners Association

c/o VIS Group, Inc.

PO Box 7218

San Francisco, CA  94120-7218

Checks may also be dropped off at the Lacey office but will be sent to San Francisco for processing. 

Checks will be credited to the account only once processed.